Ajman Sewerage Customer Service Office Dubai UAE Guide
When it comes to managing wastewater services in the UAE, the ajman sewerage customer service office stands as a cornerstone of efficient municipal operations. Whether you’re a resident of Dubai, Sharjah, or Ajman, understanding how to access and utilize these essential services can save you time, money, and unnecessary hassle. This comprehensive guide will walk you through everything you need to know about the ajman sewerage customer service office and its vital role in maintaining the region’s infrastructure.
Understanding Ajman Sewerage: A Public-Private Partnership Excellence
Ajman Sewerage (Private) Company Limited (ASPCL) represents a unique collaboration between the Government of Ajman and international water treatment experts BESIX and Veolia. This strategic partnership has created one of the most modern sewerage infrastructures in the Middle East, serving over 400,000 people daily across the emirate.
It operates as the primary interface between residents and this sophisticated wastewater management system. With a treatment capacity of 75,000 m³ per day, the system includes 90,000 clients, 310 kilometers of gravity sewer and connection pipes, 30 kilometers of rising mains, and 21 pumping stations strategically positioned throughout the region.
Key Services Offered by Ajman Sewerage Customer Service Office
Move-In Services
It provides seamless registration services for new tenants and property owners. This essential service ensures that your property is properly connected to the sewerage system and that billing arrangements are established from day one. The move-in service is completely free of charge and can be completed online through their website or mobile application.
Move-Out Services
When relocating, its facilitates smooth service termination. For just AED 10, you can obtain a No Objection Certificate (NOC) that confirms all dues have been settled and provides the necessary clearance for property handover.
NOC Applications
It processes various types of NOC applications:
Owner NOC: AED 10
Tenant NOC: AED 21
WWPR (WasteWater Planning and Review): For under-construction units
NOC Outside Network: For properties requiring special connections
Bill Payment and Account Management
One of the most frequently utilized services at the ajman sewerage customer service office involves bill payment and account management. The company offers multiple convenient payment channels to ensure customers can settle their accounts efficiently.
Multiple Customer Service Locations
VIP Customer Happiness Center
The flagship ajman sewerage customer service office is located on the 6th Floor, Suite 605, Al Zahra Building, Block A, Mohammed Salem Bu Khamis Street, Liwara 1, Ajman, UAE. This premium facility operates Monday through Friday from 8:00 AM to 4:30 PM, providing comprehensive services for all customer needs.
Branch Customer Happiness Center
For additional convenience, it maintains a branch location on the Ground Floor of Tahairi Building, Sheikh Maktoum bin Rashid Street, Al Rawdha 2, Ajman, UAE. This location also operates Monday through Friday from 8:00 AM to 4:30 PM.
Digital Services and Online Accessibility
The modern ajman sewerage customer service office extends beyond physical locations through comprehensive digital platforms. Customers can access services through:
Website Portal
The official Ajman Sewerage website offers round-the-clock, 24/7 access, allowing residents and businesses to conveniently manage their sewerage accounts anytime, from anywhere. Through this user-friendly online platform, customers can easily view and pay their bills securely without needing to visit a physical office. Additionally, the website facilitates a range of service applications, such as new connections, disconnections, or maintenance requests, streamlining communication between customers and the sewerage department. Users can also submit inquiries or report issues directly through the platform, ensuring prompt assistance and efficient resolution. To accommodate the diverse population of Ajman, the website supports multiple languages, including English, Arabic, and Hindi, making it accessible and easy to navigate for a broad audience.
Mobile Application
The Ajman Sewerage Customer Service Office mobile application is conveniently available on both Google Play and the Apple App Store, making it accessible to a wide range of smartphone users. This app brings the full functionality of the Ajman Sewerage Customer Service Office directly to your fingertips, allowing residents and businesses in Ajman to manage their sewerage-related needs with ease and efficiency.
Through the app, users can easily register new accounts by providing their personal and property details, enabling them to access tailored services. The platform also supports the secure uploading of important documents, such as proof of ownership or identification, streamlining administrative processes and reducing the need for in-person visits.
24/7 Call Center
It operates a round-the-clock call center at +971 (0)6 714 8888. This service ensures that urgent inquiries and emergency situations receive immediate attention, regardless of the time of day.
Payment Options and Billing Services
Online Payment Methods
It supports various online payment channels:
Official Ajman Sewerage website
Mobile application
Emirates NBD online banking
Ajman Bank digital services
Dubai Islamic Bank platforms
Offline Payment Locations
For customers preferring traditional payment methods, it accepts payments at:
Customer Happiness Centers (cheque payments only)
MBME outlets
NT Payment locations
Emirates NBD ATMs
Various authorized payment partners
Service Charges and Pricing Structure
Understanding the cost structure is essential when dealing with the ajman sewerage customer service office. Here’s a breakdown of standard charges:
Residential Properties
Move-in Service: Free of charge
Move-out Service: AED 10
Bill Inquiry: Free of charge
Refund Service: Free of charge
Commercial and Industrial Properties
For commercial and industrial properties, specific rates apply based on property type and usage. The ajman sewerage customer service office provides detailed consultations to determine applicable charges for business customers.
Special Services and Social Support
Social Case Committee
The ajman sewerage customer service office demonstrates community commitment through its Social Case Committee, which meets twice yearly to provide assistance to families in need. This service operates under special supervision and can be requested through official channels.
Installment Plans
For customers facing financial constraints, the ajman sewerage customer service office offers installment payment options for connection fees and deposits, making essential services accessible to all community members.
Customer Support and Complaint Resolution
Inquiry Handling
The ajman sewerage customer service office maintains strict response timeframes:
Website/Mobile App inquiries: Within 24 hours on working days
Email inquiries: Within 24 hours on working days
Phone inquiries: Instant response during business hours
Complaint Resolution Process
When issues arise, the ajman sewerage customer service office follows a structured complaint resolution process:
Urgent complaints: Resolved within 24 hours on working days
Normal complaints: Resolved within 3 working days
Complex complaints: Resolved within 15 working days
Documentation Requirements
When visiting the ajman sewerage customer service office, ensure you have the necessary documentation:
For Move-In Services
Emirates ID copy
Tenancy contract or ownership documents
Passport copy
Visa copy (for expatriates)
For Commercial Properties
Trade license copy
Emirates ID copy
Etihad Credit Bureau report
Makani submission form
Technology Integration and Future Development
It is committed to ongoing improvement and modernization by actively integrating the latest technologies into its operations. A key part of this effort is the ambitious Ajman Sewerage 2.0 initiative, which aims to significantly upgrade the region’s sewage infrastructure to meet the growing demands of its population and businesses.
This initiative features a substantial investment plan of AED 600 million, reflecting the government’s strong commitment to enhancing public utilities and environmental management. The investment will enable the sewerage system to double its current capacity, ensuring it can handle increased sewage volumes efficiently and sustainably.
This expansion will enable the ajman sewerage customer service office to serve an additional 100,000 people, further cementing Ajman’s position as having one of the most advanced sewerage infrastructures in the Middle East.
Environmental Commitment and Sustainability
Beyond customer service, it represents a commitment to environmental sustainability. The company focuses on by-products valorization, water reuse initiatives, and consumption reduction programs that benefit the entire community.
Regional Service Coverage
While headquartered in Ajman, the services provided by the ajman sewerage customer service office impact residents across Dubai, Sharjah, and Ajman. The interconnected nature of UAE infrastructure means that understanding these services benefits anyone living or working in the northern emirates.
Contact Information and Accessibility
For immediate assistance, it can be reached through multiple channels:
Phone: +971 (0)6 714 8888
Fax: +971 (0)6 714 8889
Email: info@ajmansewerage.ae
Website: www.ajmansewerage.ae
Conclusion
It represents excellence in municipal service delivery, combining modern technology with customer-focused solutions. Whether you’re a new resident requiring connection services, an existing customer needing bill payment assistance, or a business owner seeking commercial solutions, the comprehensive services offered ensure all your wastewater management needs are met efficiently and professionally.
Understanding how to navigate the ajman sewerage customer service office system empowers residents across Dubai, Sharjah, and Ajman to access essential services with confidence. The combination of physical service centers, digital platforms, and dedicated customer support creates a seamless experience that sets the standard for municipal services in the UAE.
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